0kok Terms & Conditions

1   Introduction & Definitions

These Terms and Conditions ("Terms") form a legally binding agreement between the 0kok platform and its users. By using the 0kok website, creating an account, or participating in any game, you are considered to have fully agreed to these Terms. If you do not agree with any part of these Terms, please refrain from using the platform.

Key Definitions

• "Platform" refers to the 0kok website, app, and all associated digital services.
• "User" or "You" refers to any individual registered on the platform.
• "Account" refers to a user's personal registration profile on the platform.
• "Bonus Funds" refers to additional credits provided as part of a promotion, which require specific conditions to be met before withdrawal.
• "Real Money" refers to a user's own personal funds deposited directly into the platform.
• "Wagering Requirement" refers to the obligation to place a specified amount in bets before bonus funds can be withdrawn.

2   Eligibility & Registration

The following eligibility requirements must be met to participate on the 0kok platform:

Age Requirements

Users must be at least 21 years of age to register and participate in gaming activities on the platform. 0kok reserves the right to verify the date of birth provided at the time of account creation. If age verification fails, the account will be suspended immediately and all transactions will be considered void.

Registration Conditions

• Each individual may create only one account. Operating multiple accounts by the same person is strictly prohibited.
• All information provided during registration must be accurate, complete, and up to date.
• Users must register under their real identity — opening an account under someone else's identity will be treated as fraud.
• If multiple members of the same household operate accounts from the same device or network, the support team must be informed in advance.

3   Account Management

The user bears full responsibility for ensuring the security of their account. The following rules regarding accounts are mandatory:

• The account password must be sufficiently strong and must not be shared with anyone.
• Any unauthorized access to the account must be reported to the support team immediately upon discovery.
• Transferring or selling an account to another person is strictly prohibited.
• The user is personally responsible for all activity carried out on the account, unless a technical fault on the platform's part can be proven.
• If personal information needs to be changed, the user must contact support and may be required to submit supporting documents.

4   Financial Transactions

Deposits

The minimum deposit amount on 0kok is ৳200. The platform supports Bangladesh's most popular payment methods — bKash, Nagad, Rocket, and bank transfer (via major banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank).

• Deposited funds apply only to the account through which the transaction was made.
• Depositing via a third-party account or card is strictly prohibited.
• The deposited amount will be reflected directly in the user's 0kok account.

Withdrawals

The minimum withdrawal amount is ৳800. Once a withdrawal request is approved, funds are generally sent within 5–30 minutes.

• Identity verification (KYC) must be completed before making a withdrawal.
• Withdrawals must be made through the same method used for the deposit — the deposit and withdrawal methods must match.
• In the event of any suspicious activity, withdrawals may be temporarily put on hold.
• Winnings earned from bonus funds must meet the wagering requirement before withdrawal (see Section 5 for details).

5   Bonuses & Promotions

Various bonuses and promotional offers are available on the 0kok platform. The following rules apply when claiming and using these bonuses.

Welcome Bonus

New users can receive a 200% bonus on their first deposit, up to a maximum of ৳15,000. For example, if someone deposits ৳1,000 they will receive a ৳2,000 bonus and their total balance will be ৳3,000. If someone deposits ৳16,000 or more, they will receive the maximum bonus of ৳15,000 and their total balance will be ৳31,000.

Wagering Requirement

A 20x wagering requirement must be met before bonus funds can be withdrawn. The wagering requirement applies only to the bonus amount, not the deposit amount. For example, for a ৳2,000 bonus, bets worth ৳2,000 × 20 = ৳40,000 must be placed before the winnings from the bonus funds can be withdrawn.

General Bonus Terms

• A bonus offer applies to one account only.
• The maximum bet amount using bonus funds may be set according to the terms of the specific promotion.
• 0kok reserves the right to cancel a bonus and any associated winnings if evidence of fraudulent use of the bonus is found.
• The platform reserves the right to modify or withdraw bonus offers at any time.
• Each bonus may have its own validity period, which will be stated in the offer details.

6   Betting & Gaming Rules

The following rules must be followed when participating in cricket betting, slot games, live casino, and other games on the 0kok platform:

• Once a bet is confirmed, it cannot be cancelled, unless incorrect odds were displayed due to a technical fault on the platform.
• For sports betting, bets must be placed before the event starts or in accordance with the live betting guidelines.
• If an incorrect result is displayed due to a technical error, 0kok reserves the right to recalculate based on the correct result.
• Using automated bots or any automated software to play games is strictly prohibited.
• The individual rules of game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.) also apply.

7   Prohibited Activities

The following activities are strictly prohibited on the 0kok platform and will result in immediate account closure if detected:

• Attempting to gain an advantage through fraud, deception, or any other unlawful means.
• Conducting transactions involving money laundering or illegally obtained funds.
• Attempting to gain unauthorized access to another user's account.
• Attempting to gain unauthorized access to or modify any system or software on the platform.
• Harassing other users or engaging in threatening behavior toward them.
• Attempting to claim bonuses or promotions multiple times using multiple accounts ("bonus abuse").
• Operating an account on behalf of a minor or assisting them in participating in games.
• Applying arbitrage betting or any other strategy designed to guarantee profit.

8   Responsible Gaming

0kok believes that gaming is a form of entertainment and should always be enjoyed in a controlled and responsible manner. We place the highest importance on the wellbeing and safety of our users.

• Users may request to set deposit limits, betting limits, or session time limits for themselves.
• A Self-Exclusion option is available if needed, which allows an account to be deactivated for a set period.
• Gaming should never be seen as a way to solve financial problems.
• If any signs of gaming addiction appear, support information is available on our Responsible Gaming page.

0kok is committed to maintaining a safe gaming environment for users aged 21+ at all times.

9   Privacy & Data Protection

Protecting users' personal data is one of 0kok's core priorities. The platform uses SSL encryption technology to keep all data secure.

• Users' personal data will not be sold to any third party.
• Data will only be used for service operations, identity verification, and meeting applicable legal obligations.
• Financial transaction data is stored under strict security protocols.
• For more details, please visit our Privacy Policy page.

10   Service Suspension & Termination

0kok reserves the right to temporarily suspend or permanently close an account in the following circumstances:

• If any clause of these Terms is violated.
• If suspicious or fraudulent activity is detected.
• If information provided by the user is found to be false or misleading.
• For technical maintenance or legal requirements.
• If a user wishes to close their own account, they must contact support.

Upon account closure, the process of returning any valid real money balance (excluding bonus funds if conditions have not been met) will begin, provided that identity verification has been completed.

11   Limitation of Liability

0kok is committed to providing a safe and reliable service, however the platform's liability is limited in the following situations:

• If a game is interrupted mid-session due to an internet connection failure, power outage, or an issue with the user's device.
• Issues caused by technical faults on the part of third-party game providers.
• Service interruptions due to unforeseen or uncontrollable circumstances (Force Majeure).
• If data is stolen due to a security vulnerability in the user's own device or network.

In all circumstances, 0kok's maximum liability shall be limited to the amount of real money present in the user's account.

12   Dispute Resolution

If any dispute or complaint arises, an attempt will be made to resolve it through the following process:

• Step 1: Contact the support team via live chat or email ([email protected]).
• Step 2: The support team will review the matter and provide a resolution within a reasonable time.
• Step 3: If the matter is not resolved at the first level, it will be escalated to senior management.

During the resolution of all disputes, the user's account logs, game history, and transaction records will be considered as evidence. In any situation, 0kok's decision shall be considered final.

13   Changes to Terms

0kok reserves the right to change, amend, or update these terms and conditions at any time. For significant changes:

• Users will be notified through the platform.
• The new terms and conditions will take effect from the date of the change.
• Continued use of the platform after any changes will be considered as acceptance of the new terms and conditions.
• If you do not agree to the new terms and conditions, you must contact support to close your account.

14   Contact & Support

If you have any questions or uncertainties about these terms and conditions, or if you need any assistance, please contact us. 0kok's support team provides assistance in Bengali and English 24/7 via live chat and email.

• Live Chat: Available through the platform 24 hours a day, 7 days a week.
• Email: [email protected]