0kok Privacy Policy
We store your personal information with the highest level of care — your data is fully protected through SSL encryption and strict security measures.
Introduction & Scope
This Privacy Policy ("Policy") is issued on behalf of the 0kok platform ("we", "us") and applies to every individual ("user", "you") who uses the website at https://0kok.lat and its related services. In this Policy we explain in detail what personal information we collect, why we collect it, how we use it, and how we keep it secure.
0kok is an online gaming platform operated for players in Bangladesh. Please read this Policy carefully before using our services. By accessing our website or registering an account, you are considered to have given your consent to the terms of this Privacy Policy.
This Policy may be updated from time to time. If any changes are made, we will publish them on the website. We recommend that you visit this page regularly to stay informed about any changes.
02
What Information We Collect
When you open an account and use services on 0kok, we may collect various types of information. These are listed in detail below:
2.1 Information You Provide
- Name, date of birth, gender, and national identity details (for identity verification).
- Mobile number and email address (for communication and account verification).
- Username and password (for account security — passwords are never stored in plain text).
- Payment information: account numbers required for bKash, Nagad, Rocket, or bank transfers.
- Messages and attachments you provide when contacting support.
2.2 Automatically Collected Information
- IP address and device identification details (device ID, operating system, browser type).
- Session duration, click patterns, and logs of pages viewed.
- Information obtained from cookies and similar tracking technologies (see section 7 for details).
- Transaction history: dates, amounts, and methods of deposits and withdrawals.
2.3 Information Received from Third Parties
- Transaction confirmation information from payment processors such as bKash, Nagad, and Rocket.
- Information provided by third-party service providers engaged for fraud prevention and age verification.
Our Core Principles of Data Protection
Maximum Encryption
Every transmission of your data is fully encrypted using SSL/TLS technology.
Restricted Access
Only authorised staff are able to access your personal information.
Never Sold to Third Parties
We never sell or rent your personal information — this is our firm commitment.
Minimum Data Collection
Only the information necessary to provide the service is collected.
Transparent Use
This Policy clearly states the purposes for which your information is used.
Secure Deletion
Information that is no longer relevant after its purpose is fulfilled is securely deleted through a defined process.
Purpose of Using Your Information
0kok uses the information it collects for the following purposes:
3.1 Account Management & Service Delivery
Your information is used to create, verify, and maintain your account. It is also needed for age verification (21+) and identity confirmation. Payment information for bKash, Nagad, Rocket, or bank transfers is used to process your deposit and withdrawal requests.
3.2 Security & Fraud Prevention
Information is analysed to detect unauthorised access, fraudulent transactions, and suspicious activity. This includes the monitoring required to comply with anti-money laundering regulations.
3.3 Customer Support
When you contact support via 24/7 live chat or email ([email protected]), those conversations are recorded for the purpose of providing fast and effective resolution of issues.
3.4 Legal & Regulatory Obligations
Your information may be used where necessary to comply with applicable laws, court orders, or directions from regulatory authorities.
3.5 Service Improvement
Anonymous statistical data is analysed to review the user experience and improve service quality.
04
Sharing & Disclosure of Information
0kok never sells or rents your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment service providers: Only the information necessary to complete a transaction is shared with bKash, Nagad, Rocket, and partner banks.
- Technology service providers: Limited information is shared with technology partners engaged to operate the platform, subject to contractual confidentiality terms.
- Fraud prevention services: Necessary information is shared with specialist service providers to ensure account security.
- Legal authorities: Information may need to be disclosed under valid legal process, court orders, or government directives.
- Business transfers: In the event of a change in business ownership, you will be notified in advance and your rights will be protected.
05
Data Retention & Deletion
We retain your information only for as long as it is necessary. Information collected for the purpose of providing services and meeting legal obligations is kept for a defined period.
If you request that your account be closed, unnecessary information will be securely deleted after the legally required time period has passed. However, some information may be required to be retained for a specified period under anti-money laundering laws or other regulatory requirements.
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Your Rights & Choices
As a user of 0kok, you have the following rights regarding your own information:
- Access: You have the right to know what information we hold about you.
- Correction: If any of your information is inaccurate, you can request that it be corrected.
- Deletion: In certain circumstances, you can request that your information be deleted (subject to legal obligations).
- Objection to processing: You have the right to object to your information being processed for specific purposes.
- Portability: You can request to receive your information in a common format.
To exercise any of these rights, contact our support team via live chat or by email at [email protected]. We will review your request and respond as soon as possible.
07
Cookies & Tracking Technologies
Our website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve your browsing experience.
7.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and ensure security. Without these, the site will not function properly.
- Functional cookies: Used to remember your preferred language and settings.
- Analytics cookies: Collect anonymous statistical data to improve service quality.
You can control or disable cookies from your browser settings. Please note that disabling essential cookies may cause some features of the site to not work properly.
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Protection of Minors' Data
0kok is for those aged 21 and over only — we do not knowingly collect personal information from anyone under the age of 21. We verify age at the time of account registration. If we become aware that a minor's information has been collected in error, it will be deleted immediately and the relevant account will be closed.
09
Data Security Measures
0kok follows industry-standard security practices to keep your information secure:
- SSL/TLS encryption on all data transmissions.
- Use of strong encryption methods for stored data.
- Access to information restricted to authorised staff only — limited according to role and responsibility.
- Regular audits and testing to identify security vulnerabilities.
- Automated monitoring systems to detect suspicious activity.
However, no method on the internet is 100% secure. If you notice any unusual activity on your account, notify our support team immediately.
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International Data Transfers
Our servers or the infrastructure of our technology partners may be located in various countries. Even if your information is transferred to another country, we ensure it remains protected in accordance with the standards of this Privacy Policy. Data protection obligations are ensured through contractual terms with third-party service providers.
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Policy Changes & Updates
0kok reserves the right to update this Privacy Policy from time to time. If any significant changes are made, we will publish them on the website and make efforts to notify you by email or via live chat.
Continued use of our services after any changes will be considered as your consent to the updated Policy. We recommend that you visit this page regularly.
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Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our support team is available 24 hours a day, 7 days a week to assist you in both Bengali and English.
To exercise any rights related to your information or to request data deletion, contact us via 24/7 live chat or email: [email protected]
Got a question about privacy?
Our 24/7 support team is always ready to answer any questions about your data and to help you exercise your rights.